Fonix3388 Privacy Policy – Your Personal Data Protection

1Introduction

fonix3388 is an online sports betting and casino platform operating exclusively for the Malaysian market. We take the privacy of every member seriously and are committed to complying with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international data protection standards.

This Privacy Policy applies to all users who access the fonix3388, registering a member account, using our mobile app, or interacting with any service provided by fonix3388. By using our platform, you agree to the collection and use of your information as described in this document.

If you have any questions or concerns about how we handle your personal data, please don't hesitate to contact us at support@fonix3388.ws. Our privacy team is available to assist in Bahasa Malaysia.

2Information We Collect

fonix3388 collects various types of information to provide you with a secure, efficient and personalised experience. The main categories of data we collect are as follows:

A. Personal Information You Provide Directly:

• Full name as per identity card or passport
• Identity card number (MyKad) or passport number
• Date of birth and gender
• Current residential address
• Mobile phone number (used for OTP verification)
• Active email address
• Payment account information (Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, or FPX account)

B. Automatically Collected Information:

• IP address and approximate geographic location
• Device type, operating system and web browser version
• Login session data including time and date
• Betting history, deposit and withdrawal transactions
• Pages visited, session duration and navigation patterns within the platform
• Cookie data and similar tracking technologies

C. Identity Verification Information (KYC):

• Digital copy of your national ID, driving licence, or passport
• Proof of address (utility bill, bank statement) for further verification
• Selfie or facial image for biometric verification where required

3How We Use Your Data

fonix3388 use your personal data only for legitimate and necessary purposes. We will not use your data beyond the scope stated here without first obtaining your consent.

• Account Management: Creating, verifying, and maintaining your fonix3388 member account, including the login process and account security.
• Transaction Processing: Processing deposits via Touch 'n Go eWallet, GrabPay, Boost, ShopeePay, DuitNow, and FPX, as well as withdrawals to the same payment methods.
• Legal Compliance (KYC/AML): To meet identity verification and Anti-Money Laundering (AML) requirements mandated by regulatory authorities.
• Security & Fraud Prevention: Detecting and preventing suspicious activity, identity fraud, multiple account usage and bonus abuse.
• Customer Support: Addressing enquiries, resolving complaints, and providing technical assistance via live chat, WhatsApp, or email.
• Personalise Your Experience: Displays relevant content, promotions and recommendations based on your preferences and gaming history at fonix3388.
• Marketing Communications: Sending information about promotions, bonuses, and new offers — only if you have consented to receive such communications.
• Platform Improvement: Analysing usage patterns to improve fonix3388's features, performance, and user interface.

4Data Sharing with Third Parties

fonix3388 does not sell, rent, or trade members' personal data to any third party for their own marketing purposes. Your data is shared only in the following limited circumstances:

• Payment Service Providers: Transaction information required to be shared with payment processors such as Touch 'n Go, GrabPay, Boost and FPX providers to securely process deposits and withdrawals.
• Identity Verification Provider: KYC data may be shared with licensed and accredited identity verification service providers to facilitate the verification process.
• Regulatory Authority: fonix3388 complies with all lawful requests from government authorities and relevant regulatory bodies, including financial authorities, where data disclosure is required by law.
• Technology Provider: fonix3388's technical infrastructure is supported by carefully selected cloud and cybersecurity service providers, all of whom are bound by strict confidentiality agreements.
• Legal Consultation: In the event of a dispute or legal action, relevant information may be shared with our legal advisors.

All third parties that receive data from fonix3388 are required to comply with data protection standards equal to or higher than those we maintain.

5Cookies & Tracking Technologies

fonix3388 uses cookies and similar tracking technologies to enhance user experience and platform security. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functionality, including login sessions, account security and language preferences. These cookies cannot be disabled.
• Performance Cookies: Collects information on how visitors use the fonix3388 platform, helping us identify popular pages and improve overall performance.
• Functional Cookies: Saves your preferences such as language, time zone and display settings so you don't have to reconfigure them each time you log in.
• Analytics Cookies: Used to understand platform usage patterns in an aggregated and anonymous manner for product improvement purposes.

You can manage your cookie settings through your web browser at any time. Please note that disabling essential cookies may affect platform functionality. fonix3388. Visit your browser settings (Chrome, Firefox, Safari or Edge) for more information on managing cookies.

6Data Security

fonix3388 implement comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or unintended disclosure:

• 256-bit SSL/TLS Encryption: All data transmitted between your device and fonix3388 servers is protected with bank-grade encryption.
• Data-at-Rest Encryption: Sensitive data such as payment information and KYC documents are stored in encrypted form on secure servers.
• Two-Factor Authentication (2FA): We offer and encourage the use of 2FA for all fonix3388 member accounts.
• 24/7 Monitoring: Our security monitoring system operates around the clock to detect and respond to cyber threats.
• Internal Access Controls: Only fonix3388 staff with a legitimate business need are permitted to access member personal data, and all access is logged and audited.
• Periodic Penetration Testing: We conduct regular security audits and penetration testing carried out by independent cybersecurity experts.

While we take all reasonable steps to protect your data, no system is 100% secure. In the event of a data breach affecting your information, fonix3388 will notify you within the timeframe stipulated by applicable law.

7Data Retention & Deletion

fonix3388 retains your personal data only for as long as necessary to fulfil the purposes stated in this Privacy Policy or as required by applicable laws in Malaysia.

• Active Account Data: Retained for the duration that your fonix3388 account remains active.
• KYC & Compliance Data: Retained for a minimum of 7 years following account closure, in accordance with Malaysia's Anti-Money Laundering (AML) compliance requirements.
• Transaction Records: Retained for 7 years for accounting, audit, and tax compliance purposes.
• Security Logs: Retained for 12 months for the purpose of security incident investigations.
• Marketing Data: Deleted within 30 days after you withdraw consent to receive marketing communications.

When your data is no longer needed and there is no legal obligation to retain it, fonix3388 will securely delete or anonymise that data using industry-approved methods.

8Your Rights as a User

Under Malaysia's Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data at fonix3388:

To exercise any of the above rights, contact us at support@fonix3388.ws with the email subject "Privacy Rights Request". We will respond within 14 working days. Some requests may require identity verification beforehand for security purposes.

9Children's Data

fonix3388 is a betting platform strictly for individuals aged 18 years and above. We do not knowingly collect any personal data from children or minors.

If we discover that personal data belonging to an individual under 18 has been collected without our knowledge, we will take immediate steps to delete that data and close the account in question. Parents or guardians who become aware that their child has registered on fonix3388 are urged to contact us immediately at support@fonix3388.ws.

10Third-Party Links

Platform fonix3388 may contain links to third-party websites or services for your convenience. This Privacy Policy applies solely to the fonix3388 platform and does not cover the privacy practices of those third-party websites or services.

We encourage you to read the privacy policy of any third-party website you visit before providing them with any personal information. fonix3388 is not responsible for the privacy practices or content of third-party websites.

11Privacy Policy Amendments

fonix3388 reserve the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technologies. When material amendments are made:

• The "Updated" date at the top of this page will be revised to reflect the latest version.
• Notifications will be sent to members via their registered email or in-platform notifications at least 7 days before the amendments take effect.
• For significant amendments, we may request your renewed consent before continuing to process your data.

It is your responsibility to review this Privacy Policy page periodically. Continued use of the platform fonix3388 after the amendment takes effect will be considered acceptance of the updated policy.

12Contact Us

If you have any questions, concerns or requests relating to this Privacy Policy or how fonix3388 manage your personal data, please contact us through the following channels:

• Privacy Email: support@fonix3388.ws (subject: "Privacy Enquiry")
• Live Chat: Available on the fonix3388 platform, Monday–Sunday, 24 hours a day
• Response Time: We are committed to responding to all privacy enquiries within 3 business days

Our privacy team is Bahasa Malaysia-speaking and ready to help you understand your rights and how your data is managed at fonix3388. Your satisfaction and trust are our top priority.